Question 1

WHAT TYPES OF SERVICES DO YOU PROVIDE?

Accepted Answer

We do most maintenance, repair, and home improvement jobs that take anywhere from 20 minutes to 2 days to complete. Our most common tasks include:

• Drywall repair
 • Furniture assembly
 • Appliance installation
 • TV mounting
 • Ceiling fan and light fixture installation
 • Bifold doors and drawer repair
 • Shelving and organization
 • Dryer vent cleaning
 • Painting
 • Trim and molding installation
 • Fence and gate repair
 • Deck repair and refinishing
 • Flooring
 • Tile and backsplash installation
 • Door repair, installation, and replacement
 • Screen repair
 • Window replacement and repair
 • Aging-in-place modifications

Need help with something else? No worries. Send us a detailed request, and we’ll let you know if we can do it.

Question 2

WHAT TYPES OF SERVICES DO YOU NOT PROVIDE?

Accepted Answer

Some jobs require specialized insurance, licenses, equipment, or expertise. These include electrical wiring, plumbing, gas-related work, concrete casting, roofing, and any repairs at heights over 12 feet.

Question 3

DO YOU DO COMMERCIAL PROPERTY WORK?

Accepted Answer

Yes. We provide services to both residential and commercial clients, including homeowners, businesses, landlords, and property managers.

Question 4

ARE YOU A REGISTERED AND INSURED CONTRACTOR?

Accepted Answer

Yes. We are fully insured with professional liability and general liability insurance up to $1,000,000. In addition, we are a registered contractor and hold all required approvals for a handyman company in Iowa.

Question 5

WHAT SEPARATES YOU FROM OTHER COMPANIES?

Accepted Answer

We care about you, the client. Therefore, when you work with us, you receive:

• highly responsive care.
 • a free online estimate with clear, transparent pricing.
 • a 1-year labor warranty from a locally owned, registered, and insured contractor.
 • meticulously screened and trained technicians.

You don't have to take our word for it. We are the highest-ranking handyman service company in the Iowa City area. Click here (https://www.simplyrighthandyman.com/reviews)to read our customers' raving reviews on Google Maps.

Question 6

WHAT AREAS DO YOU SERVE?

Accepted Answer

We provide professional handyman services to customers in Iowa City and the surrounding areas, including North Liberty, Coralville, and Tiffin.

Question 7

HOW DO I SCHEDULE AN APPOINTMENT?

Accepted Answer

You can schedule an appointment with us by calling 319-214-5247 or completing our request estimate form here.(https://www.simplyrighthandyman.com/contact) A member of our team will follow up with you within 2 business days.

Question 8

WHAT IS YOUR AVAILABILITY?

Accepted Answer

We usually have availability within 2 to 4 weeks.

Question 9

WHAT IF I NEED TO CANCEL AN APPOINTMENT?

Accepted Answer

We have a 24-hour cancellation policy. Therefore, you will be charged a no-show fee if you do not cancel with at least 24 hours’ notice.

Question 10

WHAT ARE YOUR HOURS OF OPERATION?

Accepted Answer

You can call us anytime, and someone will always answer the phone. We schedule jobs from 9 am to 6 pm, Monday through Friday, except for national holidays, and offer limited evening and weekend availability.

Question 11

DO YOU OFFER FREE ESTIMATES?

Accepted Answer

Yes. Click here,(https://www.simplyrighthandyman.com/contact) or call (319) 214-5247 for your free estimate.
Note: We charge a travel fee for on-site estimates over 10 miles from our office.

Question 12

DO YOU DO ON-SITE ESTIMATES?

Accepted Answer

Rarely. We save you time and money by not doing on-site estimates for most jobs. Instead, we ask you to send pictures and tell us about the problem you're dealing with. We’ll also ask for critical information about the job that might be important for us. 
In some cases, an on-site assessment is necessary to get a better idea of the scope and details of the project.

Question 13

DO YOU CHARGE BY THE HOUR OR BY THE JOB?

Accepted Answer

We charge by the job, not by the hour, so you know exactly how much you will pay.

Question 14

DO YOU EVER CHARGE MORE THAN THE ESTIMATE?

Accepted Answer

We charge the estimated price even if a job takes longer than expected. However, the job's scope may change for various reasons, such as unexpected conditions, different quantities, or additional tasks. If this happens, we will share our evaluation and verify that you understand the necessity of the change and its cost.

Question 15

DO YOU PROVIDE ITEMIZED ESTIMATES?

Accepted Answer

Our estimates include a separate description and price for each task so that everything is clear and transparent. 
All prices include labor with favorable site conditions, incidental job supplies, area protection, and cleanup unless otherwise specified. If additional services or materials are required, the description will note them.

Question 16

WHO PROVIDES THE MATERIALS FOR MY PROJECT?

Accepted Answer

As a rule, we provide construction materials, such as drywall, lumber, and repair necessities, to ensure that they’re correct. However, we prefer you purchase items based on personal taste, such as light fixtures, faucets, toilets, shelving, ceiling fans, and flooring.
The description will include a note about any needed material not included in the estimate.

Question 17

DO YOU HAVE A MINIMUM FEE, AND IF SO, WHAT IS IT?

Accepted Answer

Yes. We charge a minimum of $150 per visit, which includes set up and travel fees, if applicable.

Question 18

WHY DO YOU CHARGE A SETUP FEE?

Accepted Answer

Rather than inflating labor fees, we charge a setup fee, which covers the costs preceding our technician's arrival at your doorstep. So our pricing is transparent and clear.

Question 19

IS THERE A TRAVEL FEE?

Accepted Answer

We charge a travel fee for jobs over 10 miles from our office.

Question 20

DO YOU REQUIRE A DEPOSIT?

Accepted Answer

We require a deposit for costly materials or when the total cost is more than $500.

Question 21

WHEN IS PAYMENT DUE?

Accepted Answer

Payment is due upon completion of the job. We may require partial payment for larger jobs that take more than a couple of days to finish. 
A late fee is added to all unpaid invoices after 30 days and for every 30 days after that.

Question 22

HOW DO I PAY FOR YOUR SERVICES?

Accepted Answer

We accept cash, checks, and credit cards. You can pay our technician directly or pay online.
A convenience fee is added to the invoice's total when paid by card.

Question 23

DO I NEED TO BE PRESENT AT THE TIME OF SERVICE?

Accepted Answer

No, but we prefer to have someone at home who is at least 18 years old. You may arrange for us to access your property and lock it after we leave. We can send pictures of the finished job with the invoice via email.

Question 24

WHO WILL COME TO MY HOUSE OR BUSINESS?

Accepted Answer

A uniformed technician will arrive with his gear in a designated Simply Right Handyman vehicle.

Question 25

DO YOU PROVIDE A WARRANTY?

Accepted Answer

Yes, we provide a 1-year labor warranty unless otherwise specified in writing. Please refer to our terms and conditions for more details.

Question 26

WHAT DO I DO IF I AM UNSATISFIED WITH THE WORK PERFORMED?

Accepted Answer

Please notify us immediately if you are unhappy with any of our services. We will do our very best to correct any issue to your satisfaction.